IT Coordinator

At Prince Service & Mfg, we’re revolutionizing the metal fabrication industry with cutting-edge technology and innovative designs. We are seeking a highly skilled IT Coordinator / Helpdesk to support users, manage IT assets, and act as the key liaison between our internal team and a third-party networking partner. This role ensures our systems run smoothly by managing user accounts, supporting hardware and software, configuring end-user systems and security camera systems, and tracking IT inventory. The ideal candidate is a proactive problem-solver who brings organization, communication, and technical expertise to every task. 

Who We Are:  
 
Founded in 1965, Prince Service & Mfg. has been synonymous with quality work for more than 55 years. From our humble beginnings, to where we are today, serving our customers with superior products has been an unchanging goal for us. Our approach has been passed down through generations, and we are proud to serve both our customers and employees with a foundation in our core values. Without satisfied employees, we can’t serve our customers with the selfless care, ethical nature, and overall integrity we promise. We are proud to maintain an employee-focused company, where our team members feel supported and excited to come to work. We want your confidence and determination to shine in all you do - join our team today!     

Location/Schedule: Macon, GA / 1st shift 
 
What We Offer:  

• Excellent Compensation   
• Medical, Dental, & Vision Insurance   
• Health Savings Account   
• Life & Disability Insurance   
• Employee Assistance Program   
• Team Meetings    
• Employee Committees & Involvement   
• Bonus Incentive Program   
• Community Service Day   
• Team Events & Activities   
• Awesome Company Culture  

What You’ll Do: 

• Perform all tasks in a safe and responsible manner. 
• Create, modify, and deactivate user accounts across systems, including Active Directory. 
• Install, configure, and troubleshoot desktop computers, laptops, printers, scanners, copiers, and mobile devices. 
• Perform minor hardware repairs and software support. 
• Install and configure new computers and ensure readiness for end users. 
• Maintain inventory of computers, peripherals, PC parts, and related IT assets. 
• Order and track IT-related hardware, supplies, and replacements. 
• Maintain and document network wiring, non-core switches, and other hardware assets. 
• Inventory, configure, and support building camera systems, including coordination with third-party providers as needed. 
• Serve as the on-site point of contact for the third-party networking company, escalating and coordinating support requests. 
• Support basic networking (TCP/IP, DNS) for troubleshooting and communication with external IT partners. 
• Track helpdesk requests and resolutions using IT ticketing systems. 
• Document support procedures and asset configurations. 
• Provide training and technical assistance to employees. 
• Maintain a clean, secure, and organized IT workspace. 
• Consistently look for opportunities to streamline, standardize, and improve IT 
• processes and end-user support. 
• Other duties as assigned by Management. 

Who You Are:  

• Must be able to read, write, understand, and communicate the English language 
• and follow verbal and written instructions. 
• Strong understanding of PC hardware repair, software troubleshooting, and basic 
• networking. 
• Familiarity with Active Directory user-level tasks. 
• Experience supporting Windows OS, Office 365, and business software. 
• Understanding of TCP/IP, DNS, and general network connectivity. 
• Experience configuring and maintaining IP-based camera systems is a plus. 
• Highly organized with strong multitasking abilities. 
• Clear communicator and dependable team player. 
• Continuous improvement mindset with a proactive attitude toward efficiency. 
• Preferred: CompTIA A+ and/or Network+ certification. 

Note: This role does not involve maintaining servers, core switches, group policy, or security systems. Those responsibilities remain with the third-party IT partner. 

Prince Service & Mfg is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.